Shipping and handling fees, if applicable, are not refundable
-
Australia Post express post will be used for orders less than $100
within Australia. For all other orders Australia Post or TNT will
deliver and where necessary insure the goods.
- For all orders over $1000, over 2kg, outside Australia or requiring insurance, postage will be quoted separately.
-
All shipments have the option of being insured. We recommend that you
do insure your goods for piece of mind. However, if you choose not to
insure your shipment and it goes missing or is damaged in any way, the
onus is upon yourself.
- Subject to stock availability, orders will be dispatched within one to three working days of receipt of your payment.
-
We require someone to be at the delivery address during normal business
hours. It may be useful to have the package delivered to your work
address should there be nobody at home.
-
If your order had already been dispatched and you wish to cancel your
order a 10% re-stocking fee will apply and the delivery charge will not
be refunded.
- When you reach the
checkout page, you will see a freight charge has been included. If
there is any variation on our freight charges, you will be contacted
for approval before any processing. This usually only occurs if the
items ordered are extremely large or many large items are ordered.
-
Most orders for items that are in stock are delivered next day to all
capital cities. This delivery time is subject to variation without
notice depending on courier delays. You will be contacted if extended
delays are to occur for any reason. If you wish to find out the stock
status of any item, send us an email.
Payment & Pricing
Purchases made from outside Australia are exempt from the 10%
Australian Goods and Services Tax (GST), as shown in our prices. All
purchases made within Australia must include GST.
You may however be subject to import duties and taxes once the package
reaches your country. Additional charges for customs clearance are your
responsibility; we have no control over these charges and cannot
predict what they may be. When ordering from Photo Production House,
you are considered the importer and must comply with all laws and
regulations of the country in which you are receiving the goods. Please
contact your local customs office for further information. Customs
forms for all international packages will list the value of your orders
contents
You can pay by credit card, or
post a bank cheque or money order in Australian dollars, or pay when
pick up your order at the store. If you do not want to send credit card
details via our Web purchase form, you can choose to send them by fax
or phone.
Our secure online ordering
system is not an automated system. This means that when you place an
order, your details are securely made available to us but your credit
card is not automatically charged. We will verify all your details by
phone or email before making any charges to your card. This is for the
security of both you the customer and us the retailer.
Your card is charged at the point of dispatch and you will not be
charged for an item on order until the actual dispatch date. Your card
details are then shredded and not stored on any database or server.
Returns & Refunds
At Photo Production House, your satisfaction is guaranteed. If goods
are damaged please contact us to arrange a refund or replacement.
We are an authorized Leica Dealer and all photographic and optical
goods carry the full manufacturer’s warranty. Please choose Leica
products carefully as they can only be returned in the case of a
manufacturing fault. |
